Legal Questions About Your Account
We collect your name, email address, phone number, date of birth and country of residence when you open an account. We also record your transaction history (deposits, withdrawals, game activity) and device information (IP address, browser type). This data helps us verify your identity, process payments and prevent fraud.
We retain your account information for a minimum of five years after closure to comply with financial regulations and resolve disputes. After that period, we delete or anonymise your data unless legal requirements demand we keep it longer. You can request an earlier deletion where local law permits by contacting support.
Yes. Log into your account, go to Settings and select Data Request. Fill out the form with your request type—we offer download of your transaction history, account details and gameplay logs. We send the file to your registered email within 30 days, usually faster.
Contact our support team immediately through live chat or email with your transaction reference and the date. Our team will investigate whether the transaction was processed correctly. If we find an error, we will correct your balance and notify you of the resolution within 48 hours.
No. We never store your full payment card or wallet credentials. Each time you deposit or withdraw, the payment gateway handles your sensitive information directly. We only keep a record of the transaction reference, amount and status. Your payment details remain with your bank or payment provider.
Log out immediately and contact our support team right away. We will freeze your account, review the login history and activity log, and help you secure it. Change your password and enable any additional security options in your Settings. We aim to restore access within 24 hours.
We share data only with payment processors to fulfil transactions and with legal authorities where required by law. We do not sell your personal information to marketers or other platforms. Your data is used solely to operate your account, process payments and prevent fraud where local law permits.
