Privacy Policy Questions Answered
Your payment details are encrypted and stored securely on our server. We never pass your DANA, OVO, GoPay or QRIS credentials to other companies. When you request a withdrawal, we only use the account information you provided during registration to send funds back.
You can request account deletion by contacting our support team. However, we must keep transaction records for financial compliance where local law permits. Personal details like your name and email are deleted once the retention period ends, unless you ask us to keep your account active.
We do not sell your personal data. We share information only with payment processors like DANA, OVO, GoPay and QRIS when you deposit, and with fraud-prevention services to protect your account. We may share data with legal authorities if required by law.
Your gameplay history and account activity remain visible in your account dashboard as long as you are registered. If your account becomes inactive for three years, we may archive older records but keep them accessible upon request for compliance purposes.
You can reset your password using the link on the login page. We send a verification code to your registered email address. Once you set a new password, your old session is logged out for security. You must then log back in with your new credentials.
Yes. Your name and phone number are needed to verify your identity and prevent fraud. We check these details during registration and may ask you to confirm them if you request a large withdrawal. Depends on local law, but identity verification is a standard requirement for account holders.
We use encryption for all data transfers and store sensitive information in secure, restricted servers. Your password is hashed so we cannot read it. We monitor for unusual account activity and alert you by email if we detect a login from a new device. If you suspect a breach, contact our support team immediately.
